The subscription renews automatically at the end of each period and your preferred payment method will be charged, unless you choose to cancel the automatic payments.

You can cancel your account at any time and your subscription will remain active until the end of the period.

• Hola website
  For subscriptions purchased through the Hola website, click here to cancel your subscription and future payments.


• Google Play Store
  For subscriptions purchased through the Google Play Store, refer to this Google support article about subscription cancellation.


• Apple App Store
  For subscriptions purchased through the App Store, refer to this Apple support article about subscription cancellation.


• Samsung Galaxy Store
  For subscriptions purchased through the Galaxy store, refer to this Galaxy support article about subscription cancellation.


• Huawei Store
  For subscriptions purchased through the Huawei store, refer to this Huawei support article about subscription cancellation.


• Amazon Store
  For subscriptions purchased through the Amazon store, refer to this Amazon support article about subscription cancellation.

Hola offers a suite of services, including a free product, with restrictions. In order to have unlimited online access, Hola's Premium product is the one for you. Should you want to cancel your subscription to Hola Premium, you can do so at any time.

Once your account passes its expiration date, your subscription will be automatically renewed. If you have canceled the auto-renewal, you will need to resubscribe to our services to continue using them. Sometimes we have to state the obvious :)

Your satisfaction is of course important to us. If you've not used Hola Premium, at all, for up to 14 days after purchase, you will be eligible for a refund.

If you've used Hola Premium, and you don't want Premium anymore, you can cancel and keep what's left of what you've paid for. You'll remain Premium until your next payment is due - which is when your cancellation will kick in.

Here are our instructions on how to cancel a recurring subscription.

While our policy allows customers to use Hola risk-free, we must also protect ourselves from fraud. Therefore, we reserve the right, at our sole discretion, to limit or deny refund requests.

iOS payments are processed directly through Apple (instead of Hola), hence, we are unable to offer refunds for in-app purchases made with your Apple account. More information can be found in Apple's refund policy.

Amazon payments are processed directly through Amazon (instead of Hola), hence, we are unable to offer refunds for in-app purchases made with your Amazon account. More information can be found in Amazon Terms of Use.

Refund requests are submitted to your payment processor or financial institution, immediately after Hola has received and processed your request. It may take between 5 to 7 business days (and in some cases longer) for the refund to appear in your account, depending on your financial institution or location.

As noted before, it may take between 5 to 7 business days for the refund to be visible in your account after Hola has processed your request, depending on your financial institution or location.

Some refunds, however, may not appear in your account for up to 30 days. If it has been more than 7 business days since the refund was processed by Hola, please contact your bank directly to inquire about the status. If the bank does not see the refund in their records, please contact our friendly support team and they will help you out!

There are none! It's a one time purchase.

Once your account passes the expiration date, the subscription will be automatically renewed. If you have canceled the auto-renewal, you will need to resubscribe to our services to continue using them.

If you paid with your credit card, you cannot change your payment method after subscribing. You can choose to cancel your subscription renewal and once expired renew it using a different payment method.

If you paid via PayPal, the Google Play store, or the Apple App Store, you need to change your payment details directly with the specific payment provider.

You cannot change your plan after subscribing.

You can choose to cancel your subscription renewal and once expired, choose a plan that better suits your needs.

If you are still interested in changing your subscription type, please contact our friendly support team and they will help you out!

The verification of payments can take some time and your account might be inactive until they are fully processed.

When you purchase the subscription, no additional activation is required and your account will be updated as soon as your payment is processed.

If you are having issues with the payment, please get in touch with our support team and they will help you out!

The activation of subscriptions purchased via Google/Facebook will happen automatically after the payment process is complete.

If you signed up via email, please access your email’s inbox and search for an activation email for your new account. If you can’t find it, make sure to check your junk, spam, promotions, and other folders of your email account.

If you still can’t find it, please go to hola.org website and click on "Sign up" at the top of the page.

Enter the email address you signed-up with and select a new password.

Once signed up, your account should be activated.

If you'd like to update your email address, please contact our friendly support team and they will help you out!

Your membership is associated to the account you used for registering to Hola when you first signed up.

The email you received from Hola after starting your subscription indicates which account is connected to your membership.

Note: the verification of payments can take some time and your account might remain inactive until they are fully processed.

If you already received a payment receipt, but your account is still inactive, please contact our friendly support team and they will help you out!

If you've encountered an error while attempting to make a payment, this article explains how to solve common reasons for payment issues.

• Incorrectly entered information: please make sure that you entered the full name of the card owner, exactly as it appears on the card.

  
  

• Incorrect CVC code: please ensure that you’re only entering numbers and the code is accurate.

  
  

• Outdated saved payment method: if you’re encountering issues while trying to purchase a subscription with a previously saved preffered payment method, try to delete it and add it once again, to make sure that the details are correct and up-to-date.

  
  

• Using a debit card: in some countries, debit cards do not allow foreign transactions. Call your bank to ensure your card is authorized for international purchases.

  
  

• Issuing country for the card is different from the country of residence: if the issuing country for your card is different from your country of residence, your card might not be approved. Please try a different payment method, or contact your bank.

  
  

• Attempting payments while using a VPN: multiple IP addresses can result in authorization problems and failed transactions. We advise that you refrain from using a virtual private network (VPN) while making a purchase.

  
  

• Browser isn’t working correctly due to caching issues: if you’re receiving a notification that your card information looks invalid, there may be a caching issue. Please clear your browser’s cache and try again.

Still stuck? Your bank should have more information.

Some of the most common reasons banks decline payments include: insufficient funds, card purchase limitations, and card security policies. We recommend that you contact your financial institution directly to help you solve the issue.

It’s important to let your bank know that you would like to release a payment to Hola, which is based in Israel.

Please complete the following steps:

1. Open hola.org and sign out of your account.

   
   

2. Click on 'Join' and select 'Join with Email'.

   
   

3. Insert the same email address (as for Google/Facebook) and type your desired password.

   
   

4. Go back to your email's inbox and verify your account.

   
   

This method will automatically connect your email address to your account.